Managing Conflict

This course is designed to increase individuals' understanding of conflict and their ability to manage conflicts effectively and constructively.   

Competencies supported:
  • Act with Integrity
  • Build Relationships
  • Manage Disagreements
  • Foster Open Communication
  • Listen to Others
  • Foster Teamwork

Course length: one day  
Successful completion of this course will increase your knowledge and ability in the following areas:

1.  Understanding conflict
  • Sources and types of conflict
  • Costs of conflict

2.  Responding to conflict
  • Managing emotions and reactions
  • Conflict management styles 

3.  Methods of conflict resolution
  • Self-mediation
  • Managerial/third party mediation 
  • Selecting the appropriate method 

4.  Basic Skills of conflict resolution
  • Conflict analysis
  • Communication skills
  • Interest vs. position based approach
  • Collaborative problem solving