Effective Listening
Part of both the Management and Workplace Excellence Series. This module can be taught as a stand alone session or combined with other modules to meet your organization's needs.
Competencies supported:
Course length: 3 hours
Competencies supported:
- Building Relationships
- Foster Open Communication
- Listen to Others
Course length: 3 hours
Successful completion of this course will increase your knowledge and ability to:
¨ Describe 4 barriers to effective listening.
¨ Describe 5 principles of attentive listening
¨ Demonstrate effective listening skills by participating in a skills practice.
¨ Describe 5 types of questions and how they are used effectively.
¨ Describe how to effectively respond to questions and answers to questions.
¨ Demonstrate the effective use of questions through a skills practice.
¨ Describe 4 barriers to effective listening.
¨ Describe 5 principles of attentive listening
¨ Demonstrate effective listening skills by participating in a skills practice.
¨ Describe 5 types of questions and how they are used effectively.
¨ Describe how to effectively respond to questions and answers to questions.
¨ Demonstrate the effective use of questions through a skills practice.